Questions & Answers
Q. What are vintage rentals?
Vintage Rentals are the unique and classic details not found in your typical event rental establishment. We do not rent your grandmother’s mothballed closet or old cars. What we do specialize in is well-crafted and one-of-a-kind furniture, handpicked mismatched china, glassware and everything else to make your table setting complete. We also provide all of the vintage accoutrements to complete your special affair.
Q. How far do you deliver?
We mostly stick to Austin and surrounding areas, but you can spot our Loot truck heading to Houston, Dallas, and San Antonio too! For most of our out of town deliveries, we partner with a third party delivery service and only charge you what they charge us. Cost will vary based on how much you’ve rented and where your event is.
Q. What do I deposit to reserve items?
We accept a 50% deposit to reserve all items.
Q. When do I pay my remaining balance?
One week prior to your event.
Q. Can I change my order after signing the contract?
Yes, you have up until a week before the event to make any changes you need assuming any additional add-ons are available. Additional deposits may apply.
Q. Do you have a cancellation policy?
We understand things come up making you unable to follow through with your rental contract. We honor full refunds if you decide to cancel at least 60 days before your event. If within 60-30 days, we retain 50% of the deposit. If 29 days until the event, we retain entire deposit.
Q. Oops, I broke it.
Accidents happen. For our tabletop service items, we require clients to accept a damage waiver of 10%. Tabletop items returned damaged due to negligence or misuse will be assessed a fee of three times the rental rate. For our furniture and non-tabletop items, we first try to fix and clean ourselves. If the item is beyond repair and needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost.
Q. If I don’t want delivery, can I just pick up my items myself?
Sure, depending on your rental order and vehicle of transport, we will absolutely consider a pick-up order. Just don’t try and cross the border.
Q. Do you offer an hourly rental rate?
Sure do! This is a great option for photographers or others needing our items for less than five hours. Please make note, delivery is not available to those needing hourly rentals.
Q. What about a weekly rental rate?
Yes, we offer a dandy of a deal for our customers requiring our loot on a weekly basis. This is a great option for movie sets, home staging, pop-up shops, window displays, or what have you.
Q. I don’t see what I’m looking for. Boo Hoo. Boo Hoo.
We love the thrill of the hunt. If you’re looking for something we don’t have, but would love to have it in our inventory… give us a shot! Chances are we’ll find just what you were looking for! We will need ample time to search, however.
Q. I love D.I.Y. details but just don’t have the T.I.M.E.
Loot Vintage Rentals also specializes in handmade décor! We love to craft and create. Whether you need a personalized garland or the whole venue transformed, we’re excited to take on the project. We provide a la carte pricing, or a styling service to create the design for your entire affair.